1. Introduction
Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures are how a financial platform confirms who its users are and prevents its services being used to hide the origin of funds. For you it means a one-time documentary review at the start; for the platform, a set of legal obligations it must meet in the jurisdictions where it operates. The goal on both sides is the same: legitimate users trade safely and criminal money has no way in.
2. What KYC is
KYC is the process of identifying a customer and confirming the details they provided are genuine. In practice: you provide your name, address and an identity document; we verify that the document is valid, that the photograph matches the person registering and that the document details match the profile. Once approved, verification is normally not repeated unless your details change.
3. What AML is
AML covers the broader set of measures that prevent money laundering: assessing the risk profile of each customer relationship, monitoring transactions for patterns that do not fit that profile and reporting suspicious activity to the competent authorities where the law requires it. It is a continuous process, not a one-off check: it runs for the whole life of your account.
4. Why identity verification is required
Verification serves four purposes. It prevents fraud: a stolen card or a hijacked email does not pass a documentary review. It protects accounts: a verified identity is much harder to impersonate in a takeover attempt. It meets the legal obligations applicable to the platform in the jurisdictions where it operates. And it keeps the platform itself clean, which protects every legitimate user.
5. Documents we ask for
Identity: an official photographic document: an Aadhaar card, a passport, a PAN card or a driving licence. Address: a utility bill, bank statement or official letter in your name dated no more than three months ago. Depending on the review type, we may also ask for a short selfie or a liveness video confirming your physical presence during verification. We only ask for documents we actually use: no tax returns, no employer letters.
6. The verification process, step by step
- Registration. You create the account with your name, email and phone number.
- Submission. You upload the identity document and, when requested, the proof of address and the selfie or liveness video.
- Automatic review. The system validates the document's format, validity and consistency.
- Manual review. Edge cases go to a compliance officer, for example for image quality or mismatched details.
- Outcome. You receive a confirmation or a request for an additional document with an explanation of what is missing.
7. Enhanced due diligence
Certain situations trigger a reinforced review: large deposit volumes, activity that does not fit the declared profile, or links to higher-risk regions listed by the relevant authorities. Enhanced due diligence may ask for the origin of funds (for example, proof of income or a sale contract) and additional identification. It is not an accusation: it is a deeper look that applies to specific situations, not to people.
8. How long verification takes
A standard review that passes the automatic filter usually completes within minutes during working hours. Manual review adds up to one business day. Reviews falling on weekends or public holidays are processed the next business day. If anything in your file needs clarification, we contact you rather than letting the request silently expire: check your email, including the spam folder, during verification.
9. Reasons for rejection
A review can be rejected or paused when: the document is expired or illegible; the name on the document does not match the profile; the document shows signs of alteration; the proof of address is older than three months; or requested information was not provided. In most cases the fix is a better photo or the right document: you will be told exactly what to re-upload.
10. Transaction monitoring
Deposits and withdrawals are monitored for patterns inconsistent with your profile: unusual amounts, rapid movement of funds, or links flagged by the relevant authorities. When suspicious activity is identified, the platform may restrict specific functions, for example pausing withdrawals, until the review concludes, and report to the authorities where the law requires it.
11. Your responsibilities as a user
It is your responsibility to provide accurate, current and genuine data and documents, and to keep them up to date. Registering under someone else's identity, using invented details or uploading manipulated documents breaches the Terms of Use and causes the account to be closed, in addition to possible legal consequences beyond the platform.
12. Storage and protection of data
KYC documents are stored encrypted, access is limited to the compliance roles that require it, and retention follows the periods described in the Privacy Policy. The same measures as on the Security page (encryption in transit and at rest, audit logging, least-privilege access) apply to verification data.
13. Who receives your data
To operate verification, data is processed with: KYC providers carrying out the documentary reviews, IT providers hosting the systems, group corporate affiliates where the service requires it, and regulators or authorities where the law requires disclosure. Each recipient is subject to contractual confidentiality obligations; the complete list is in the Privacy Policy.
14. Compliance with applicable requirements
The procedures on this page implement the anti-money-laundering and counter-terrorist-financing requirements applicable to the platform's activity in the jurisdictions where it operates. Where local rules impose stricter obligations (shorter reporting deadlines, additional documents), the stricter rule applies.
15. Contact
Questions about verification, documents or a specific review: [email protected]. The compliance team responds on business days, normally within the first hour.